Refund and Dispute Policy
All services provided by Vast Quiet Space, a publishing and licensing imprint of Quiet Dimensions LLC, involve custom creative work and/or digital delivery.
Because commissioned work is custom, time-based, and created specifically for each client, payments (including deposits) are non-refundable once a project has been scheduled and work has commenced. Work commencement includes research, planning, drafting, production, revisions, and related creative labor.
For digital recordings, licensed works, and downloadable materials:
All sales are final once files have been delivered, access has been granted, or licensing rights have been issued. Due to the nature of digital products, refunds are not provided after delivery.
If a technical issue prevents access or delivery, Quiet Dimensions LLC will make reasonable efforts to provide a corrected file or alternate delivery method.
If you believe a billing error has occurred, please contact us within 7 days of the transaction so the matter may be reviewed and resolved directly.
We encourage clients to contact us before initiating a chargeback or payment dispute. We are committed to resolving concerns in good faith whenever possible.
Cancellation Policy
For commissioned projects:
- A project may be canceled prior to the start of production. Deposits secure scheduling, administrative preparation, and reserved studio time, and are non-refundable once the project has been scheduled and confirmed.
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If a project is canceled after work has begun, Quiet Dimensions LLC reserves the right to retain payment for work completed up to the date of cancellation. Work completed includes research, planning, drafts, production time, revisions, and related creative labor.
For consulting sessions:
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Sessions may be rescheduled with at least 24 hours’ notice. Missed sessions or cancellations with less than 24 hours’ notice may not be refunded.
Legal and Export Restrictions
All music, recordings, compositions, and related materials created or provided by Vast Quiet Space (a publishing and licensing imprint of Quiet Dimensions LLC) remain the sole intellectual property of Quiet Dimensions LLC unless expressly transferred in a signed written agreement.
Licenses grant limited, non-exclusive rights for specific uses as outlined in each written licensing agreement. No ownership rights are transferred unless explicitly stated. Any use beyond the scope of the granted license requires prior written permission.
Unauthorized reproduction, distribution, modification, sublicensing, resale, or public use outside the agreed scope is strictly prohibited.
Clients are solely responsible for ensuring that their use of licensed material complies with all applicable laws, regulations, and platform requirements in their jurisdiction.
Services and digital products may not be used for unlawful, defamatory, fraudulent, or harmful purposes.
Quiet Dimensions LLC complies with applicable United States export control laws. Licensed materials may not be exported, re-exported, or transferred in violation of U.S. export regulations or to prohibited jurisdictions.
Terms and Conditions of Promotions
From time to time, Quiet Dimensions LLC may offer limited promotions, discounts, or special pricing at its sole discretion.
Unless otherwise expressly stated in writing:
- Promotions apply only to new agreements entered into during the stated promotional period.
- Promotions cannot be combined with other offers, discounts, or previously negotiated pricing.
- Promotional pricing does not alter licensing scope, ownership terms, usage rights, delivery terms, or refund policies.
- Promotions are non-transferable and have no cash value.
- Promotional pricing cannot be applied retroactively to past purchases or agreements.
Quiet Dimensions LLC reserves the right to update or discontinue promotions.